Shipping Policy

Thank you for shopping with FRIESVILLE LLC. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

1. Order Processing

Orders are generally processed after payment has been successfully received and the order has been confirmed.

Processing times may vary depending on product availability, order volume, holidays, weekends, and other circumstances.

Orders are not considered shipped until they have been transferred to the applicable shipping carrier.

2. Shipping Methods

Available shipping methods and estimated delivery information may be displayed during the checkout process.

Shipping options, costs, and availability may vary depending on the destination, product, order size, and other factors.

3. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, FRIESVILLE LLC may offer free shipping, promotional shipping rates, or other shipping offers. Any applicable terms will be provided at the time of the promotion.

4. Estimated Delivery Times

Delivery estimates provided during checkout or on our website are estimates only and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary based on the shipping carrier, destination, weather, holidays, product availability, and other circumstances outside our reasonable control.

5. Shipping Destinations

Shipping availability may vary by product and destination. Available destinations will be determined during the ordering and checkout process.

Certain products may have shipping restrictions because of size, weight, carrier requirements, applicable laws, or other limitations.

6. Tracking Information

When tracking information is available, it may be provided through the email address associated with your order or through the applicable shipping carrier.

Tracking information may take some time to become active after an order has been shipped.

7. Delayed Shipments

While we work to process and ship orders as efficiently as possible, delays may occasionally occur.

Delays may result from circumstances including, but not limited to:

• Carrier delays
• Severe weather
• Natural disasters
• Holidays or increased seasonal shipping volume
• Transportation disruptions
• Incorrect or incomplete shipping information
• Product availability issues
• Other circumstances outside our reasonable control

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you realize that your shipping information is incorrect, please contact us as soon as possible at contact@friesville.com.

We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

9. Lost, Stolen, or Damaged Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and contact the applicable shipping carrier.

If you believe a package was lost, stolen, or damaged during delivery, please contact us at contact@friesville.com with your order information so we can review the situation and determine what assistance may be available.

10. Address Changes

If you need to change the shipping address for an order, contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or transferred to a shipping carrier.

11. Multiple Shipments

Depending on the products purchased, an order may be shipped in multiple packages or from different fulfillment locations.

If your order is divided into multiple shipments, you may receive separate tracking information for each shipment when available.

12. International Shipping

If international shipping is offered for a particular product or destination, additional shipping charges, customs requirements, duties, taxes, or other fees may apply.

Unless otherwise stated at checkout, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

13. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or shipped.

Any approved cancellation or refund will be handled in accordance with our applicable policies and the circumstances of the order.

14. Returns and Refunds

Shipping does not determine whether a product qualifies for a return or refund. Please review our Returns and Refunds Policy for information about return eligibility, procedures, exclusions, and applicable requirements.

15. Contact FRIESVILLE