Returns & Refunds Policy

At FRIESVILLE LLC, we want you to have a positive shopping experience. This Returns & Refunds Policy explains the general process for requesting a return, replacement, or refund for eligible purchases made through our website.

1. Return Eligibility

Return eligibility may vary depending on the product purchased, its condition, and the circumstances of the return.

To be eligible for a return, an item generally must be unused and in the condition in which it was received, with applicable original packaging, tags, accessories, or other included materials.

Certain products may be subject to different return requirements or may not be eligible for return because of their nature, applicable law, or supplier restrictions.

2. Return Requests

If you would like to request a return, please contact FRIESVILLE LLC at contact@friesville.com with your order information and a description of the reason for your request.

Please do not send an item back before receiving return instructions. Unauthorized returns may result in delays or may not be eligible for processing.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Please include your order information and, when helpful, photographs or other information showing the issue.

Depending on the circumstances, we may offer a replacement, repair, refund, store credit, or another appropriate resolution, subject to applicable law and product availability.

4. Items That May Not Be Returnable

Certain items may not be eligible for return or refund where permitted by applicable law. Examples may include:

• Items that have been used or damaged after delivery
• Items missing required components or packaging
• Personalized or customized products
• Products that cannot reasonably be returned for health or safety reasons
• Products subject to special return restrictions
• Items specifically identified as final sale

Any product-specific return restrictions will be communicated on the applicable product page, during checkout, or through other applicable purchase information.

5. Refunds

Once an approved return has been received and reviewed, we will determine whether the item qualifies for a refund.

Approved refunds are generally issued to the original payment method, unless otherwise required by law or agreed upon by FRIESVILLE LLC and the customer.

The time required for a refund to appear in your account may depend on your payment provider or financial institution.

6. Partial Refunds

In certain circumstances, a partial refund may be appropriate, including when an item is returned in a condition that does not meet the applicable return requirements.

Any applicable reduction will be communicated to the customer when reasonably possible.

7. Shipping Costs for Returns

Unless otherwise stated, customers may be responsible for return shipping costs when returning an item because they changed their mind, ordered the wrong item, or no longer want the product.

When an item is returned because it was defective, damaged upon arrival, or incorrectly supplied by us, FRIESVILLE LLC may provide an appropriate return-shipping solution, subject to review and applicable law.

8. Exchanges and Replacements

When available, FRIESVILLE LLC may offer an exchange or replacement for an eligible item.

Replacement availability may depend on inventory and product availability. If a replacement is unavailable, we may offer another appropriate resolution, such as a refund, subject to applicable law.

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at contact@friesville.com.

Cancellation requests cannot be guaranteed once an order has been processed, shipped, or otherwise fulfilled.

10. Final Sale Items

Items identified as final sale may not be eligible for return, exchange, or refund except where required by applicable law.

11. Refund Processing

After an approved refund is issued, your payment provider may require additional processing time before the funds appear in your account.

FRIESVILLE LLC is not responsible for delays caused solely by banks, credit card companies, payment processors, or other financial institutions.

12. Fraudulent or Abusive Returns

FRIESVILLE LLC reserves the right to investigate suspected fraudulent, abusive, or otherwise improper return activity.

Where permitted by applicable law, we may decline a return or refund when there is reasonable evidence of fraud, misuse, or violation of this policy.

13. Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or protections that cannot legally be limited or excluded under applicable federal, state, local, or other applicable law.

14. Changes to This Policy

FRIESVILLE LLC may update this Returns & Refunds Policy from time to time to reflect changes to our business, products, services, or applicable legal requirements.

Updated versions will be posted on this page with a revised effective date when appropriate.

15. Contact FRIESVILLE